Privacy Policy
1. Data controller
This Privacy Policy explains how we collect, use, store and protect personal data through this website and through the contact, enquiry, pre-booking and communication forms made available by MYVET Marbella.
The data controller is:
MYVET CLÍNICA VETERINARIA S.L.P.
CIF: B27684935
Registered office: Av. Juan Vargas, 5, 29670 San Pedro de Alcántara, Marbella, Málaga, Spain
Email: info@myvetmarbella.es
Website: www.myvetmarbella.es
For the purposes of this Privacy Policy, MYVET CLÍNICA VETERINARIA S.L.P. may also be referred to as “MYVET Marbella”, “the Clinic”, “we”, “us” or “our”.
Privacy contact person: Alberto Fernández.
2. Scope of this Privacy Policy
This Privacy Policy applies to personal data collected through:
this website;
contact forms;
pre-booking forms;
newsletter and commercial communication subscriptions;
email communications;
social media interactions linked from the website;
future booking, CRM, marketing or communication tools used by MYVET Marbella.
This policy does not apply to third-party websites, platforms or services that may be accessed through external links. Those third parties have their own privacy policies and terms.
3. Personal data we may collect
Depending on how you use the website or contact us, we may collect the following categories of personal data:
identification data, such as first name and last name;
contact details, such as email address, telephone number or WhatsApp number;
information included in your message or enquiry;
reason for contacting us;
pet-related information that you voluntarily provide in your enquiry;
appointment or pre-booking information;
consent preferences for newsletters, notifications or commercial communications;
technical data, such as IP address, device information, browser type, website usage data and cookie identifiers;
social media interaction data when you contact or interact with us through social media platforms.
Please do not include unnecessary sensitive personal data in the contact forms. If you need urgent veterinary assistance, please contact a veterinary professional or emergency veterinary service directly.
4. Purposes of processing
We may process your personal data for the following purposes:
4.1. To manage enquiries and contact requests
We process your data to receive, manage and respond to your questions, requests, comments or information submitted through the website.
4.2. To manage appointment or pre-booking requests
We process your data to manage requests to pre-book a visit or future appointment, contact you regarding availability and confirm or follow up on your request.
Submitting a form does not automatically confirm an appointment. Any appointment or pre-booking must be expressly confirmed by MYVET Marbella.
4.3. To provide information about MYVET Marbella and its opening
We may process your data to send you information about the clinic opening, services, availability and updates related to MYVET Marbella.
4.4. To send newsletters and commercial communications
If you expressly authorise it, we may send you notifications, newsletters, clinic updates, veterinary advice, service information, promotions, offers and commercial communications related to pet care and veterinary services.
These communications may be sent by email, WhatsApp, SMS, telephone or other electronic means, where applicable.
You may withdraw your consent at any time.
4.5. To manage marketing audiences and advertising campaigns
If legally permitted and subject to any required consent, we may use your data to create, manage or measure marketing campaigns, including online advertising audiences, conversion tracking or similar tools.
4.6. To improve the website and analyse usage
We may process technical and usage data to understand how visitors use the website, improve usability, measure performance and analyse traffic.
At present, the website may use Squarespace Analytics, Google Maps and social media buttons. Additional tools such as Google Analytics 4, Google Tag Manager, Meta Pixel, Mailchimp, Calendly, Typeform, WhatsApp, Wakyma Vets, videos or other CRM and communication tools may be activated in the future.
Where required, these tools will be subject to cookie consent and the information provided in our Cookie Policy.
4.7. To comply with legal obligations
We may process personal data when necessary to comply with applicable legal, regulatory, tax, accounting, professional or administrative obligations.
4.8. To protect our rights and security
We may process data when necessary to protect the security of the website, prevent fraud or misuse, manage claims, respond to legal requests or defend our rights and legitimate interests.
5. Legal basis for processing
The legal basis for processing your personal data may vary depending on the purpose:
Consent: when you submit a form, accept the Privacy Policy, subscribe to communications, accept cookies or authorise marketing communications.
Pre-contractual measures: when you request information, ask to pre-book a visit or contact us in relation to veterinary services.
Legal obligation: when processing is necessary to comply with applicable laws or regulatory requirements.
Legitimate interest: when we process data to maintain website security, prevent misuse, manage basic business communications, defend legal claims or improve our services, provided that your rights and freedoms do not override those interests.
You may withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
6. Newsletter, notifications and commercial communications
MYVET Marbella will only send newsletters, notifications or commercial communications where we have a valid legal basis to do so, including your express consent where required.
Commercial communications may include:
clinic opening updates;
veterinary advice;
pet care content;
service information;
promotions and offers;
reminders or relevant information related to MYVET Marbella.
You may unsubscribe or withdraw your consent at any time by following the instructions included in the communication or by contacting us at:
7. Free First Consultation
Where MYVET Marbella offers a “Free First Consultation”, the following general conditions apply unless otherwise stated:
it is limited to one free first consultation per pet per family;
it applies only during the launch period;
it requires a confirmed prior appointment;
it includes only the initial consultation or basic clinical examination;
it does not include diagnostic tests, vaccinations, medication, treatments, surgery, dental procedures or emergencies;
it does not apply to emergency veterinary care.
MYVET Marbella may update or withdraw this launch offer in accordance with the information published on the website or communicated to users.
8. Recipients of personal data
Your personal data may be accessed or processed by:
MYVET Marbella staff and authorised collaborators;
Alberto Fernández, Rocío Cromstedt and employees of MYVET CLÍNICA VETERINARIA S.L.P.;
technology, hosting and website providers, including Squarespace;
email, productivity and communication providers, including Google Workspace;
analytics, advertising or tracking providers, where activated and legally permitted;
email marketing or newsletter providers, such as Mailchimp, where used;
booking or form providers, such as Calendly or Typeform, where used;
CRM or veterinary management providers, including Wakyma Vets;
WhatsApp or SMS communication providers, where used;
legal, tax, accounting, administrative or professional advisers;
public authorities, courts, regulators or professional bodies when legally required.
cookie consent management providers, including CookieYes, for recording, storing and managing users’ cookie consent preferences.
We do not sell your personal data to third parties.
9. International data transfers
Some technology providers used by MYVET Marbella may process data outside the European Economic Area, including in the United States or other countries.
Where international transfers occur, we will seek to ensure that appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, contractual guarantees or other mechanisms recognised by applicable data protection law.
The exact providers and safeguards may depend on the tools that are active at any given time.
10. Data retention
We will keep your personal data only for as long as necessary for the purposes for which it was collected.
In general:
enquiries and contact requests will be kept for the time necessary to respond and manage the request and, afterwards, for the applicable legal limitation periods;
pre-booking or appointment requests will be kept for the time necessary to manage the request and, afterwards, for the applicable legal limitation periods;
newsletter and commercial communication data will be kept until you withdraw your consent or unsubscribe;
technical and analytics data will be kept according to the applicable cookie duration and provider settings;
data required for legal, tax, accounting, administrative or professional obligations will be kept for the periods required by applicable law.
When data is no longer necessary, it will be deleted, anonymised or securely blocked where required by law.
11. User rights
You may exercise the following rights under applicable data protection law:
right of access;
right to rectification;
right to erasure;
right to object;
right to restriction of processing;
right to data portability, where applicable;
right to withdraw consent at any time;
right not to be subject to automated decisions producing legal or similarly significant effects, where applicable.
To exercise your rights, you may contact us at:
Please include enough information to identify you and process your request. We may ask you to provide proof of identity where necessary.
12. Right to lodge a complaint
If you believe that your personal data has not been processed in accordance with applicable data protection law, you have the right to lodge a complaint with the competent supervisory authority.
In Spain, the competent authority is the Agencia Española de Protección de Datos (AEPD).
Website: www.aepd.es
13. Cookies and similar technologies
This website may use cookies and similar technologies, including technical, analytics, functionality and marketing cookies.
Some cookies are necessary for the website to function. Others, such as analytics or marketing cookies, may require your prior consent.
For more information about the cookies used on this website and how to manage or withdraw your consent, please see our Cookie Policy.
14. Social media
This website may include links or buttons to social media platforms. If you interact with MYVET Marbella through social media, the relevant platform may also process your personal data according to its own privacy policy.
MYVET Marbella is not responsible for the privacy practices of third-party social media platforms.
15. Minors
This website is not specifically directed at children under the age of 14.
If you are under 14 years old, you should not submit personal data through this website without the consent of your parent or legal guardian.
If we become aware that we have collected personal data from a child under 14 without appropriate consent, we will take reasonable steps to delete that data.
16. Security measures
MYVET Marbella will apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, platform or electronic communication system can guarantee absolute security.
17. Changes to this Privacy Policy
MYVET Marbella may update this Privacy Policy from time to time to reflect changes in the website, services, legal requirements, tools, providers or data processing activities.
The updated version will be published on this page and will indicate the date of the latest update.
18. Contact
For any questions regarding this Privacy Policy or the processing of your personal data, you may contact:
MYVET CLÍNICA VETERINARIA S.L.P.
Email: info@myvetmarbella.es
Address: Av. Juan Vargas, 5, 29670 San Pedro de Alcántara, Marbella, Málaga, Spain
Last updated: July 2026